The Local Soap Company

Return Policy


The Local Soap Company is takes pride in creating environmentally friendly, sustainable sourced and health conscious products.

If you are not satisfied with your purchase or your product is defective in any please contact us and we will refund, replace, or exchange it with another item of equal value.  We are committed to creating the best product and giving you the best purchasing experience possible.  We only ask for feedback on why you are returning your purchase which helps us improve our products and your purchasing experience.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

non-returnable items:
Gift cards (if applicable)

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
If you need to exchange it for the same item or another of equal value send us an email at and send your item to:

The Local Soap Company
4124 - 17th Street South
Cranbrook, British Columbia
Canada V1C 7A6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.